Hampton by Hilton

We stayed at the Hampton Inn in New Braunfels, Texas, and the first room we were in was perfect and clean. The hotel was being renovated, and the day we arrived, they were on the opposite hallway, but the next day, they made it to our hallway, blocked ice machines with furniture and the carpet had paper down all the way, even in front of the elevators.

My husband has immune issues and we were worried about the smell. The contractors were also playing loud music. Also, that day, starting at around 10 a.m., fire alarms were being tested and at 2-3 that afternoon, they were still being tested. That's when we asked to be relocated due to concern with contractors.

The first room was 226, and the second room they put us was 102. The minute we walked in, I should have walked out, but we didn't. There were two air fresheners in the room and the room itself smelled really bad. It was a heavy odor.

The walls had numerous water spots, the floor had spots, the toilet seat was loose, two roaches were killed, and it looked as if it wasn't vacuumed due to crumbs around the bed. Well, we stayed the night and both woke up super sick. Our eyes, throat, and coughing were horrible, and we could not breathe. We had one more night in town but decided we needed to get out!

So we checked out. The lady at the desk just said she was sorry. Our Hotel Confirmation Number was GOBO323****EN1CVC0230, Capital One Travel. I came home and called our AC guy, and he said mold/mildew issues or the system could circulate contamination that was caused from outside or inside dampness.

It has made my husband very sick. We have stayed at Hampton Inns in Beeville and Dallas throughout our 45 years of marriage, and this is alarming and concerning.

Plus, this hotel is hard to get to with no warning signage until it's too late. The receipt, she said, could not be printed due to rewards from a third-party.

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#Hamptoninnhiltonsheascottsdale #Hilton #hiltonhonors #hiltoncorporate

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#silencedogood20@***.com

My name is Michael, and I feel compelled to share my experience to help others avoid a similar tragic situation. I recently had a terrible experience at the Hampton Inn by Hilton on Shea Scottsdale and Gold Dust in Scottsdale, Arizona, which has caused me much grief and numerous problems due to the unethical and, potentially, illegal actions of the General Manager and staff.

Despite my numerous phone calls and emails to both the GM and Hilton corporate, and despite being a Gold Elite member with Hilton Honors, next to nothing has been done.

I am now forced to watch as my name and my wife's name are defamed with outright fabrications.

Heres what happened: In July 2024, we had to move out of our home due to my grandmother's passing, and my family, unfortunately, driven by greed decided to ignore her wishes. At the same time, I was also dealing with nearly losing my wife and son due to complications with her pregnancy in February. Then in July We found ourselves out of time packing everything up in the middle of summer when our power and water were turned off, prematurely as the house had been sold however we still had time legally, it doesnt matter anyways hindsight is always 20-20 because knowing now that absolutely everything we owned except our 2 suitcases would end up getting stolen in just 48 hours. I apologize I digress..

so no water no power having to hurry and pack everything we own up in the middle of summer. We decided to get a hotel nearby, checking in around midnight. After dropping off our luggage, we returned to the house to continue working and didnt return to the hotel until about 10 PM the following night.

When we returned to the hotel room and laid down in bed, within about 30 minutes, we were both startled by itching, crawling, and burning sensations on various parts of our bodies. There were red ants all over the floor and the bed.

We jumped out of bed, and I went to the front desk to show them the videos and pictures I had taken. They moved us to another room around midnight. This new room smelled awful. Additionally, the original room was filthy, with trash and debris under the AC unit, which I have on video.

I went back to the front desk to request another move due to the musty smell. The third room had two double beds, which my wife did not want at all, and the smell was even worse. We decided to endure the smelly room for a few hours as it was already 3 AM.

The next morning, as we checked out, I loaded the car and went to the front desk, where I encountered the rudest front desk woman I have ever met. She was yelling at me and informed me that my bill was over $600.

I hadnt asked for my room to be comped; I merely asked to speak to a manager. She claimed she was the only manager and that the GM would call me, but if I didnt leave, the cops were getting called. I was charged a pet fee of $150, despite informing the front desk the previous night that my wife had a service dog with papers showing it senses seizures. The front desk woman at check-in had originally told us not to worry about the dog, yet they later accused us of hiding it.

The front desk woman at checkout accused us of doing drugs and told me to take it up with the police if I didnt leave, all because I asked for a manager to explain the accusations.

Exhausted and humiliated, I left as other guests looked on.

I am a Gold Elite Hilton Honors member and have never had any issues at any property. I used to be the Director of Sales and Marketing for an IHG Property, so I know the industry. The treatment I received was rude, illegal, and childish. After receiving no phone call for several days, I called the GM to address these issues.

She refused to take my call, and I left a voicemail stating my concerns and that I would call corporate if I didnt hear from her. She later claimed to corporate and the police that she felt threatened, which is not true and can be proven by the voicemail I left.

Despite contacting Hilton Corporate multiple times and sending them all the evidence I hadphotos, videos, recordingsthey have not acknowledged my emails or called me back. The GM later logged a fabricated report with pictures, claiming we made everything up and that I threatened her on a voicemail, which I never did. Two months later, they presented pictures of a room, saying there were no ants and accusing us of staining the room pink and leaving foil and pills behind, which were actually trash we pulled out from under the AC unit, clearly shown in the videos I took.

The most disgusting part is they called the police and filed a report claiming that I pulled a gun on the front desk lady.

This accusation is absurd and offensive. If I had pulled a gun, I would be in jail. As a responsible gun owner with a concealed carry permit, and the CEO of several businesses, I have never had to pull my sidearm on anyone and pray I never have to. Anyone knowledgeable about carrying a firearm knows how absurd this accusation is.

This has already been the worst year of our lives.

We are still staying in hotels while looking for a new place, which is expensive and frustrating. I have about a thousand other things that need my attention more than $600. Yet, I now have to put my limited time into this because they have filed a false police report. I am so tired of not saying anything and just taking crap from people when they are in the wrong.

I try to save face in front of those I love, but this situation has painted a target on my back and made things much more difficult for my family and me.

No one deserves this treatment, especially not new parents who are unable to be with their son, have lost everything, and are just trying to quietly rebuild their life. Beware of that hotel; they are scam artists hiding behind Hiltons protection, refusing to seek out the truth despite the evidence.

God bless everyone. Remember to treat others the way you want to be treated because you never know what someone else is going through, especially now more than ever.

Its so simple yet we forget it on a daily basis. Take care, and thank you for reading!

I'm so disappointed my husband reserved a room accessibility room due to heart transplant so we have always come here and have the accessibility room, the lady that's here today 10-18-2024 very rude and disrespectful I'm very disappointed we didn't get the room we reserved and how can we get our room moved we couldn't get our money back due to we did it online we had to walk down this long hallway we had to stop so many times due to shortness of breath I ask for a manger no manager available which is disappointing I need help and support due to this matter we didnt come here to be stuck in the room we could had stayed home can some one call or email me suberrubena@***.com my number 240229****

My mother had a fall because her wheelchair got stuck in the grout joint. Then, my mother slipped and busted her head in the bathroom.

We were moved downstairs to larger rooms, and my mother had a headache and could not walk. She went back to the ER, and two hours later, we were thrown out of the hotel by the general manager. The insurance company rebooked the hotel and the reservation was confirmed, but the general manager refused to honor the new reservations for 10 days, knowing that we were placed in the hotel because of a house fire. Now, my mother has a broken ankle and needs rehab.

I am now out of a job as her full-time caregiver. Rooms are only cleaned every other day.

The maids don't speak English, only one does. However, the rest of the staff, I can honestly say, were amazing to us.

My husband and I stayed at the Hampton Inn Airport in South Portland, Maine from August 8-13, 2024. Having stayed here several times before, we were looking forward to a nice stay.

However, we were completely disgusted with the condition of this hotel. The first room they gave us had black mold around the tub, so they gave us another room which also had mold around the tub, blood spots on the comforter, and peeling wallpaper. My husband ended up defrosting the freezer only to find a Snickers bar and a freezer pack in it! Several mornings, there was nothing for breakfast.

The trash cans were overflowing. Outside the back door, the trash was piled in a corner of the patio, all the way up to the roof. The hot tub was cold and dirty. We also got another room for my daughter, which took 7 hours to get into!

We had to ask for clean towels twice. The trash outside the main entrance was horrible. They charged us $250 a night for this nasty place. When we asked for a reduced rate, they refused!

Our whole stay was horrible. If you have a hotel in this condition, you should never ever charge full rates. I sincerely hope to be refunded for this absolutely disgusting place. I have read that Hampton's policy is a 100% satisfaction guarantee, or you get your money back.

I sincerely hope this is true. We also had a stopped-up bathroom sink and a closet door that was falling off.

On the 25th of May, I checked into the hotel due to a fire at my house. I was treated respectfully and had no problems whatsoever.

Then I got moved to a different room which I absolutely loved more than the one I was in. As the month went on and it rolled into June, I had to be taken to the ER due to some of my medical conditions. When I returned 5 days later, everything had changed. There were things gone and some replaced.

The general manager who was there was nice to my face but very rude behind it. On July 5th, I received a visit from the sheriff's department with a summons to court for something I was a witness to. After that, she started to treat me differently. For the record, I had been there for a long while.

My room was only cleaned once, and I had asked for that. I cleaned the bathroom while the housekeeper swept the floor. On a Sunday night, I asked for housekeeping to come in and clean. The next day, the manager and a housekeeper came in and made me leave the room with my 2 dogs.

When I went back downstairs to get some food from their snack area, I was told that there was dog urine on a sheet which they claimed was ruined and there was *** on the floor, so I had to leave the next morning due to the cost of damages. I have pictures where the stain was on the sheet, which was not dog urine, it was coffee, but they did not believe me at all. I managed to get it out of the sheet. I have videos and pictures of the area where the dogs spent the night and there was no damage.

On leaving the next day at 11 am, I had to move to a homeless shelter as my home was under repair after the fire. I am rating this hotel one star due to the management's dishonesty and the disrespect I received.

Interestingly, as I was leaving, the same district manager petted my dog, calling her 'baby', which I found to be insincere. I do not like or tolerate fake people.

I recently booked a hotel using Priceline. At check-in, Hampton said there was trouble with the reservation and needed the credit card to complete the payment.

I didn't think much of it, as I usually provide a card. Before checking out, I saw both charges on my credit card as pending transactions. So, I asked the front desk about it, and they said it would be fixed. A few days later, when both the charges posted from pending, I followed up.

Again, I was told it would be handled. I called Priceline at this point, and they did a conference call with Hampton. At the end of the call, I was told it would be corrected. A few more days later, when one of the charges had not dropped or gotten credited, I thought I was down to my final attempt at getting this double charge corrected and filed a dispute on one of the charges with Chase, the credit card company.

Now, a month later, I receive a call from Chase stating the charges are valid, and Chase is going to remove the temporary credit. After another stressful call of me trying to explain all this yet again, I have to start from the beginning and dispute the other charge.

At what point should I start legal steps? And at what point does my time, energy, and stress trying to resolve this start to be considered?

NeWorst experience Ive ever had with Hampton, yes it was very late, but should not take 15 minutes to get a hold of someone to help us get checked in, we have been traveling for a while, so to stand there and wait 15 min while calling the front desk, no answer. Afterwards, he clearly did not want to be there, no greet at all.

To make matters worst, he took an additional 15-20 min to get us a key card, was struggling to use the computer. We asked for king room, after struggling to get us a key, he gave us one. It wasnt even towards a king room, it was a double queen! I called and said hey, I asked for a king size room.

He responded saying, he couldnt get me a key to a king room. To make matters work, he hangs up on me, at this point I was so upset and frustrated. My girlfriend went down to ask for a king size key, when she came, she received attitude from him, and told me that he told her, sorry, Im having a bad day because I totaled my vehicle hitting a deer. I understand your frustrations, but that is now how you treat your customers.

This experience has made me not to ever give Hampton another opportunity again. Ive rarely or never complain, but this got me so upset.

If I could give no stars I would. My family and I drove 7 hours from Oklahoma City to San Antonio.

We arrived to our room 208, to find the sheets dirty. There was a shoe print on the sheet underneath the blanket on one of the beds, the other bed had spots/stains the sheets (we have pictures) and the room smelled. So we requested another room. The manager Vichelle assigned us another room 409.

We went to the room and the room was nasty, and the blankets were filthy. We of course ask to be moved to another room. The manager explained the smell of the room and stated that he only had the two rooms so we opt for the first room because it was the cleanest and requested the sheets to be changed. They didn't come up to change the sheets because they were "too busy" and ask that we come get the sheets and change the nasty bedding ourselves.

So we bath and went to the event that we planned to go to and when we came back to the hotel we requested to get towels and Daisy the front desk clerk stated that they had a sign posted up saying that they only give one set of towel per guest a day.

So the next morning I call the front desk clerk to send up 3 sets of towels, and she tells me that housekeeping does not come in til 12 noon. Our event is at 11 am, I am funky and this hotel refuse to supply us with towels. Daisy the front desk clerk is lazy, rude, dismissive and was not remotely concerned with our situation.

So, we saw housekeeping in the hallway and asked her for towel, we followed her to the Housekeeping Room, and she came back out and stated that they have very little towel, and she would have to call her manager Nubia to see if she could give us some towel. I guess Nubia the Housekeeping Manager told her not to give us the very little towels they had because she went from having very little towels to having no towel at all.

In conclusion, I really think this was racially motivated.

I have always been treated very well at Hilton. That is why I am a club member. I cannot believe my family and I were treated this way.

We moved to the Comfort Hotel next door. They have plenty of towels to give you.

The bed and pillows are better than Hampton Inn. And their rooms are very clean and comfortable. I'm impressed with our room over here.

Update: I ended up missing our Baptism time because of what the Hampton and its employees put me through with not providing my family with towels, treating me and my family awful and stressing me out. When I left to check into the Comfort Inn next door.

I left an Ultimate Ears Blast magenta speaker with the white charging base and cord and a toothbrush behind, of course when I called asking about my speaker a toothbrush. No one knows anything, so you welcome to whoever stole my speaker, which was probably housekeeping, instead of turning it in to lost in found.

We stayed at the Hilton Hamilton Park on the 25th of June for one night. We stayed in number 11, which was a Mobility Access room.

The wet room was a disaster, especially for a disabled person with little mobility. I showered first and the entire bathroom floor was completely flooded. There is no way he could have used this facility as it was so dangerous. I phoned reception who came immediately and tried to rectify this major problem.

However, there was no way my disabled husband could have a shower, especially since it would happen again.

In fact, using the toilet due to the wet floor was very difficult, and we had to use towels to prevent a fall. We were extremely disappointed and it totally ruined our stay.

Good evening. My name is Gianpaolo Brentegani from Italy.

I have booked travel in the USA at a few Hampton Inns by booking.com (LA, Vegas, Kanab, Kayenta, Williams). Everything was perfect except at the Hampton Inn El Segundo in LA. I had booked 3 rooms and 2 persons at the desk told me that the reservation was cancelled. This is unreal!

Anyway, we decided to pay as we had just arrived in the USA from Italy, very tired. We were 7 people in 3 rooms. 2 rooms were paid for, but with the 3rd room they said that my card was declined. No problem.

My friend, Greta Ferrari, paid for the room with her card. After 2 days, I saw on my bank app that I had paid for the room with my card! My friend Greta Ferrari had the same issue with her card! So, the reservation was cancelled for no reason, and we made a double payment!

The price paid was $215.16 with my card, and the same with the card of my friend, Greta Ferrari. This happened on October 25th, 2024. I asked many times for the receipt of our room, but the hotel sent me nothing. All the rest of my reservation by booking.com at Hampton Inns in the USA (3 rooms in every hotel) was all okay.

I have to go to the USA many times because my son works and lives in San Diego. I hope you can help me. Please refund one of the two payments for the room. I have contacted booking.com about it.

Thank you again.

Best regards, Gianpaolo Brentegani. PS - my card is a MasterCard, Gianpaolo Brentegani, number XXXXX1179.

Upon arrival, the place was under construction and a disaster! Materials were lying everywhere, making it very hard to get to parking and very dangerous to even go in the temporary entrance.

There was a worker in a lift right above the entrance, working with no cover on the entrance. Inside, it was not any better; it was dirty with missing tiles on the floor, and the elevator looked like a filthy freight elevator with boards taped to the walls! The room was filthy with red mold dripping from the shower head, and mold and rust on the doors!!! The carpet was gross, and the sheets didn't even fit the bed.

My suggestion to the counter person was to close the doors until the remodeling was done!! There was no manager's card at the desk for me to complain.