Hampton by Hilton

I always stay at Hamptons, and have stayed in the past at this location, spending thousands here. I will not stay here again in the future.

First it took four trips up and down the floors when the key card would not work. The loose door handle of the first room would not open with each new key issued. It was about 80 degrees in the hallway as we made the trips back and forth until finally they switched our room when we showed the desk person the keys did not work on a video. Our room had mouse droppings, and was very dirty.

There was food from the last guests in the room and hairs on the linens, floors and tub. Something with sharp small teeth had chewed the entire back of the chair in the room. Just when we thought our bad stay was ending we went to our car and it was infested with Argentine ants, thousands of them. The hotels exterminators had to come fog our car and we were stuck for four hours waiting for the poison to work, and then clean the car as the pest company recommended, since we had three young children with us.

After leaving five hours late for our 12 hour drive and the expenses of having our car exterminated and cleaned, the dirty room, a mouse and horrible experience, the Manager and employees would not honor any guarantees or issue any credits or refunds. It is worth the drive to stay at any other location than this one.

Yes, the Penn Yan Hampton Inn allows non-guests to access amenities like the outdoor patio, as it features a terrace and is open to the public for general use.

Access details

Public access: The Penn Yan Hampton Inn is a public establishment, and you do not need to be a guest to enjoy its amenities.

Outdoor patio: The hotel features a terrace, which functions as an outdoor patio area, and it is generally accessible to the public.

For more information or to confirm specific hours and policies, it is best to contact the hotel directly by visiting Hilton's hotel page or calling them.

I was asked to leave the property and was never allowed back to that hotel property ever again. I want refunds for every time I was a guest there, not just a non-guest.

I made a phone call directly to the Hampton Inn located in Gathersburg - as that is where I knew we needed to stay along with other families coming to Maryland for a Lacrosse tournament weekend. I thought I was speaking with a Hampton Inn representative - however when I did not realize until I had a problem with the reservation that your Gaitherburg location number was actually linked to a thirdy party reservation support number.

I was recorded on that call confirming that I didn't want to execute the transaction unless I was assured I could release the Thursday, July 10 night - if I found out my son's games were taking place late on Friday. The agent confirmed that as long as I called within the cancellation window, that night could be released and not charged to me. That was actually NOT the case. After numerous calls and emails with the reservation support company, I have been told twice that my refund request has been denied by the Hampton Inn and that they cannot help me any further.

The Hilton Customer Service person just told me that they are not responsible for a refund or issuing a complimentary overnight stay because they did not hire that 3rd party company...this does not make any sense since I was automatically hooked up with them when I called the DIRECT line at the Hampton Inn Gaithersburg location.

Our family has alwasy enjoyed staying at the Hampton Inn around country... and you've now lost a customer with this lack of transparent communications and unwillingness to make this situation right.

I made a reservation at the Hampton Inn, Woodstock, Georgia around 10:00 PM and arrived at 11:30 PM. The customer service that booked me in was actually very kind and patient and understanding as I had found myself in an emergency situation with my kitty and I needed a place to crash.

The next morning I went to extend my stay another evening and called the front desk who informed me that they had rooms available, and that I needed to come down to the front desk in order to make the payment which I did, and as soon as I got to the front desk, there were rooms available although I would be required to switch rooms, which was fine with me. Unfortunately, the customer service representative who told me that there were rooms available should have put a reservation or reserve on that room instantly instead she clicked around for 15 or 20 minutes on her computer and then came back and said that all of a sudden theres no rooms available and theyre fully booked up. I paid a pet deposit for my cat that was supposed to be good for four days. I was standing there being told that there was rooms available With my credit card out.

And because she clicked and took so long to make a simple extended stay all of a sudden I have to now leave and find somewhere else to stay with my cat. This was an emergency situation and I was really looking to be supported through this one small convenience And due to complete inability to perform her primary job functions Valencia, The customer service representative has basically screwed me out of being able to stay. I have nowhere to go at this point with my cat and it is extremely frustrating to be told on a phone call and standing in front of somebody that there are rooms available and that they are booking them and then when they go to book them say oh sorry my bad there must be nothing available now were fully booked my bad. Thats such *** As soon as she told me the rooms available she should put a stay on that room and then clicked around her slow booking process to ensure that any online bookings didnt come through, but that didnt happen and now I am being screwed out of a place to stay tonight.

With my cat and my pet deposit that is already good for four days that I will not get refunded. I am extremely unhappy.

I thought Hilton and Hampton were there to take care of their customers. Not screw them over in their time of need.

I have a new case number filed #23842****

Ive been here 15 days and only had my room serviced 3 times since April 12 to April 24th and I had to ask to have it serviced on the 22 23 and 24. On Friday morning April 25 around 10:32 am I asked the guy at the front desk to have my room serviced he agreed and I left for the day when I arrived back at the hotel Friday night actually Saturday morning around 1 am my room was not serviced again and he gave me clean towels and sheets but no wash clothes.

I was told this from the guy working nights on April 25 26 and 27th and I was also told by Zac a employee who treated me good was the only person to supply my services I paid 17 days for but this my 15 day and was told Im not allowed to stay pass Tuesday and that the front office Manager Neveen Yassa personally sent text messages and phone calls to the employees to not service me and I also had a employee spray cleaning spray cleaning a table only where only I sat and I got up and left. I made 4 complaints today and one thru Expedia the 3rd party I book thru. Whoever was at the front desk today screamed at me and I asked him to lower his voice and he said that cannot service my room after spending about 1800 to 2000 dollars since Ive been here. I asked to speak with the general manager he lied and said he was and threatened to call the cops and used that as a intimidation to not do the right thing and said I was rude to a associate he was told by the front office manager Neveen Yassa who is out on vacation who I made a complaint about on April 13 # 23717**** that I could not be serviced and Im not welcome back after Tuesday the April 27.

As a result of hearing that I called 911 to report a harassment charge and being treated bias which is considered a hate crime I was told by the officer and to go to the police station and follow up on April 28 th. The officer said the guy who claimed to be the General Manager had lied to me and he wasnt the General Manager at all. So basically he used another persons status to intimidate me into thinking whats being done to me is the right way when its not. I watched everyday as other people had there rooms serviced next door across the hall etc After I cops left today I came to the room and it was serviced around 5 r 6 pm after the cops showed up and left.

I have never experienced anything like this in my life where a establishment will not allow me to have clean sheets wash cloths garbage change change of soap etc after I waited 1 week and 3 days and asked for my room to be serviced. I usually leave no later than 1 pm and dont return until after 9 or 10 at night. I was instructed to call the 24 hours bias hate crime phone number and follow up on the charges Im filing. I love Hampton inn and will continue to come here because this is a free country and I did nothing at all but practically had to beg for things thats necessary for my self care and the services thats provided for any and every customer.

I feel embarrassed and even a a employee not want to get on the elevator wants she noticed me. Which means the front officer manager is using other people and Hampton inn as a personal way to intimidate me make me feel and look less of a man and is technically stalking me by using others to personally create a mischief towards me and shes on Vacation I was told. I was told the general manager Derik Whittaker would be here tommorow and I will reach out to him if theres any truth in him being here. I also expressed I was here to get a piece of mine because I lost my Father 4 months ago and on April 21 made 2 years for my mother.

This is not right towards me and its not right if it happens to anyone after me or before me. Im a Hilton honors customer. I did not make it this far to have 2 individuals insult me mistreat me embarrass me make me look stupid and most of all feel unwanted and still pay my money to basically say Im not welcomed here.

My phone number is (609) 488-****. Thankyou and I appreciate it.

I went to a Hampton Inn in Kokomo, Indiana. The reception at the front desk lied on me and called the police on me and my family, stating that I threatened her, and that was not the truth!!!

and far from the situation. She was confused about some transaction after their system had a major failure, and I was not the only one that had an issue. She claimed that I didn't have any money, and that I was staying in a hotel room for free, and I didn't need a GM discount because she didn't believe that I worked there. I asked for my daughter room number and she refused to give it to me even though my name was on the reservation because my daughter had the credit card that took care of the payment but she did not respond to me and stop talking to me as I was standing in front of her face rude and disrespectfully she treated me as a customer She argued with me and other employees that told her that I was okay and that the situation was already resolved she claimed and my children and I was threatening her and was ready to call police, stating that we threatened her.

I am totally disappointed in the customer service that was given, I am upset that this woman is also lying to be able to save her job. I am not the only person that was complaining about this lady that was on the second shift on Sunday, May 18th, 2025. I have witnesses to this woman's actions, and I will not back down until she is let go. This is a horrible representation of what the Hampton Inn is supposed to offer.

Your employee's actions just took everyone back 20 years. But what was hilarious to me is that she called the police and said that she was threatened, but also offered to let us stay there, even though she claims our card was declined. But I received a receipt at the end of our stay after I canceled our last night, which made my family and me have an uncomfortable last stay in a place that we're not from.

Don't stay at the Hampton Inn in Kokomo, Indiana. She has no problems letting you know that she has mixed nieces as well as a ex-boyfriend that was a 6-4 black man wow that has nothing to do with the fact that you're not trying to resolve the issue with my stay immediately she claimed that she wasn't racist because she knew a Selected Few of black people